Customer Satisfaction Survey

Please assist us in collecting feedback on our performance in meeting your requirements, needs and expectations.  Our Ability to meet your specific requirements is of great importance to us.  Your evaluation will be reviewed and addressed by our Management Team for the purpose of improving our services to you, our valued customer.

Company Name: (Optional)
Type of Business:  (Please Select One)
Name: (Optional)
Company Address: (Optional) 
City:  (Optional)
 State:  (Optional)        Zip:  
Email: (Optional)

For each question, please check the numerical rating that most closely reflects your opinion of our performance.

1 = Poor    2 = Fair    3 = Good    4 = Very Good    5 = Excellent.

If a category is not applicable please leave blank.

How would you rate the items below? Marshall E. Campbell   Our Competition
1 2 3 4 5   1 2 3 4 5
Order accuracy  
Availability of inventory  
Delivery lead times on orders  
On-time delivery reliability  
Inside sales courtesy & professionalism  
Inside sales effectiveness in handling your requests  
Response time in returning calls  
Handling of product returns  
Telephone reception & routing of calls  
Timeliness in responding to problems  
Billing - timeliness & accuracy  
Outside sales ability to proactively identify & provide solutions  
Frequency of outside sales visits  
Reliability of outside sales  
Overall quality of products & services  
Overall competitiveness in pricing  
Overall reliability of the company  
Overall perception of the company  

This is an anonymous survey.  However, if you would like someone to contact you please enter your name, company and email address above as well as checking the box below:

Please contact me

Please write any comments, recommendations or explanations to the above rankings below: